General:
1. Formation of Contract
The customer’s verbal or written registration or booking with Manali Paragliding Association or one of its points of sale shall constitute the formation of a binding contract between the customer and Manali Paragliding Association. By making the booking, the customer accepts these General Terms and Conditions as an integral part of the contract between himself/herself and Manali Paragliding Association.
2. Subject Matter of the Contract
The organiser undertakes to provide the service required by the customer within the scope of the offers and/or the order confirmation. Extended services may be considered upon consultation with the organiser. Any additional costs shall be borne by the customer.
3. Prices
We explicitly reserve the right to change the prices. Any prices stated in foreign currencies shall be adjusted in line with the current daily exchange rate.
4. Cancellation or Alteration of Contract by the Customer
Any cancellations of contract must be made in writing and shall only be legally valid after the organiser has been consulted and agreed to them. In doing so, any documents already received (confirmations, tickets, vouchers, etc.) must be included.
In the event of a complete cancellation, the customer shall be charged the following proportions of the total costs of the event booked:
For group reservations (more than 8 participants):
20 – 10 days prior to the activity: 30%
9 – 2 days prior to the activity: 75%
1 Tag prior to the activity or non-attendance: 100%
For individuals (up to 8 participants):
from 7 day prior to the activity: 100%
from 30-7 day prior to the activity: 50%
If the customer turns up late or leaves the event early, they shall not be entitled to a refund. Any additional costs incurred by turning up late, leaving early or postponing the event shall be borne by the customer.
5. Cancellation or Alteration of Contract by the Organiser
Various events require a minimum number of participants. The organiser reserves the right to withdraw from the contract, even at short notice. If the fulfilment of contract at another point in time is not possible, or if the customer is unable to accept the services offered in lieu, any payments already made shall be reimbursed after deduction of any services already utilised.
6. Conditions of Participation and Obligations of the Participants to Co-operate
All activities require that participants are in good health. The participants undertake to notify the organiser of any health issues they may have. Participants must under no circumstances be under the influence of drugs, alcohol, psychotropic drugs or the like. The participants undertake to fulfil the conditions of participation and to strictly follow all instructions given by the organiser, the mountain guide or any auxiliary persons. If a participant fails to meet the conditions of participation or to follow the instructions, the organiser may exclude them from the activity.
7. General Insurance
The participants are not insured through the organiser. It shall be the responsibility of each participant to ensure that they have sufficient insurance cover for sickness and accidents (including sports accidents).
8. Complaints
Should the customer have cause for a complaint or suffer a loss, this must, in writing, immediately be notified to and confirmed by the leader of the activity or the service provider. However, neither the leader of the activity nor the service provider is entitled to allow any claims; therefore, such confirmation does not constitute an acknowledgement of culpability. The leader of the activity or the service provider shall endeavour to find a remedy within the scope of the event and within the realms of possibility. If no remedy at all or insufficient remedy is found, Manali Paragliding Association should not be held responsible in any circumstances.
9. General Liability
Manali Paragliding Association shall not be liable for any acts or omissions by said third party. In particular, the organiser shall not be liable for any losses arising from acts or omissions of the leader of the activity, which are not related to the provision of services agreed upon in the contract; or losses arising from third-party acts, or acts of other participants or in fact the participant himself/herself (in particular section 1), or from an act of God, natural disasters, official directives etc., or returning late from the activity.